return and refund policy

Time Frame: Most D2C brands provide a return window of 14 to 30 days after receiving the product. The specific duration may vary, so it's essential to check the policy for exact details.
Condition of the Product: The product usually needs to be unused and in its original packaging. If the product is opened or used, returns may not be accepted unless there's a defect.

Request: Customers typically need to contact the brand's customer service or submit a return request through their online portal. Some companies provide a return authorization number (RMA) to ensure smooth processing.
Shipping Fees: Return shipping may either be the responsibility of the customer or the brand, depending on the reason for the return. For defective or incorrect products, many brands cover the return shipping costs.
Packaging: It's common for brands to ask customers to carefully pack the items to avoid damage during transit.

Processing Time: Once the return is received, it typically takes 5–10 business days for the refund to be processed back to the original payment method. This can depend on the payment gateway used.
Refund Method: Refunds are generally issued to the payment method used during the purchase, but some brands may offer store credit or exchanges as an alternative.
Partial Refunds: In some cases, if the returned product is damaged or not in its original condition, the refund might be partial.

Availability: Some D2C brands offer exchanges for size or product preference, but this isn’t always the case. It’s best to check the policy on exchanges before initiating the process.

If the product arrives damaged or defective, most brands offer a full refund or replacement without additional shipping costs for the customer.

Certain products, like personal care items (which Elixir Rose Soap likely is), may be non-returnable for hygiene reasons unless defective. However, this depends on the brand's specific policy.